Terms & Conditions

To make sure you get the most from your cover, please take time to read the policy, which explains the terms and conditions of your membership. If you have any questions or if you would like more information, please contact Breakdown Breakdown on 08443 353 142.

In the event of breakdown call our emergency helpline on: - 08443 353 142 (Calls charged at 7p per minute plus your standard rate)

Please provide the operator with the following information:

  • Your name
  • Telephone Number
  • Registration number of vehicle
  • Exact location of vehicle
  • Nature of breakdown
  • Your Policy number

We will then arrange for one of our recovery operators to attend the given location, as quickly as possible. During the period of cover you are entitled to contact us up to a maximum of 6 times for breakdown assistance, Your policy will then become cancelled after the sixth call out with no refund of premium being allowable. Our helpline is available 24 hours a day, 365 days a year

Your cover

The vehicle is covered for call out charges (£40 excess applies at home address) and up to 1 hour’s labour charges, at the scene of your breakdown where your vehicle is rendered immobilised within the Territorial Limits stated in this policy.

Change of vehicle

You are only covered for the vehicle registered at inception of membership unless you have previously notified us of a change of vehicle 48 hours prior to a breakdown.

Change of address

Assistance at your home is only covered at the address registered at inception. (£40.00 excess applies) If you change address please notify us immediately.

Period of cover

The policy is for the period as stated on your policy schedule.

Summary of cover

  • Roadside assistance
  • Roadside repairs
  • Assistance at your home (£40.00 excess applies)
  • Onward destination service
  • For any driver whilst that is using the registered vehicle; provided that the person has received permission from the owner first.
  • Cover for cars, vans, and motorcycle up to 3.5 tonnes
  • Recovery of caravan or trailer attached to your vehicle at the time of the breakdown up to 7.6 metres in Length
  • 1 hour’s roadside assistance only.
  • Up to a maximum of 6 call outs a year
  • Wheel changes (providing that the driver has a serviceable spare tyre and wheel and is able to provide a manufacturers key to remove any locking wheel nuts)

What is not covered

  • Any claim arising in the first 48 hours from date of inception.
  • Labour charges in excess of one hour.
  • The first £40.00 of any claim for assistance within 1 mile of your home address.
  • Cost of replacement parts or materials used in a repair.
  • Toll charges, ferry charges, parking charges, traffic congestion charges.
  • Storage charges incurred during or after the use of our services.
  • More than 6 call outs during the period of cover.
  • Wheel changes where members do not have a spare tyre or wheel (or a spare does not come as a standard fitment to the vehicle).
  • Running out of fuel, wrong fuel in vehicle, loss of keys, broken glass.
  • Vehicles immersed in or immobilised from being immersed in, mud, snow, sand, or water.
  • Keys locked in vehicle, damaged keys, or key fob faults.
  • Vehicles requiring repairs at a specialist garage.
  • A second use of our services if no remedial action has been taken to correct the initial fault.
  • Faults with a caravan or trailer(that may or may not immobilise the caravan/trailer when the vehicle is not immobilised.


We, us, our - Breakdown Breakdown Ltd, Breakdown House, Chiltern Ave, High Wycombe, Bucks HP12 3UF

You, Your - The person who has taken out the policy.

Vehicle - The vehicle declared to us, to include any trailer or caravan attached to the vehicle at the time of the breakdown.

Territorial limit - Sub section A - The United Kingdom including Northern Ireland, the Isle of Man and the Channel Islands

Breakdown - Breakdown means an electrical or mechanical failure or a road traffic accident or damage caused by vandalism, fire, theft or attempted theft which renders the vehicle completely immobilised. In the event of a non fault road traffic accident you will be required to pay for assistance, and submit it to your insurer as a third party claim.

Recovery Operators

Breakdown Breakdown Ltd. dedicated service engineers. This may be supplemented by the use of independent agents.

Terms and conditions and eligibility of cover

  1. You or the driver must abide by the terms and conditions of this policy at all times.
  2. Please note – our recovery operators are unable to work on unattended vehicles
  3. The vehicle must be maintained at all times in a roadworthy condition and be regularly serviced.
  4. Breakdown Breakdown Ltd only covers the vehicle registered not the driver.
  5. Cars, vans, and motorcycles are only eligible up to a maximum 3.5 tonnes gross weight, 5.5 metres (18 feet) in length, 2.3 metres (7 foot 6 inches) wide.(excluding vehicles with living accommodation)
  6. Any caravan or trailer attached to the vehicle must be up to a maximum of 7.6 metres (25 feet) in length at the time of the breakdown.
  7. We reserve the right to cancel this policy at any time, by giving you 14 day’s notice in writing to your last known address, and a pro rata refund will be allowable to you if no claims have been made (less administration fee).
  8. You can cancel this policy within 14 days of inception/submission provided that no claims have been made, and a full refund (less an administration fee) will be made. No refund of premium will be made after this period
  9. All claims for assistance is at the discretion of Breakdown Breakdown Ltd.

Sub-section A: United Kingdom Cover

If the vehicle registered is immobilised in the UK, then you are covered for the following: -

A - Call out and up to 1 hour’s roadside assistance by one of our approved recovery operators to attend the scene of the breakdown, and where possible carry out emergency repairs.(excluding the first £40.00 of any claim occurring within 1 mile of home address)

B - If repairs cannot successfully be carried out at the scene of the breakdown then we will pay the cost of recovery of the vehicle driver and up to 4 passengers to the nearest suitable garage able to effect a repair, or to your onward destination, or to your home address whichever is nearer.

C If repairs cannot be carried out within an agreed reasonable period then you will be offered one of the following options: -

(i) The cost of alternative road or rail travel for the driver and up to 4 passengers from the scene of the breakdown to one destination within the Territorial Limits stated in this policy, plus a return journey for one person to collect the vehicle upon completion of repairs up to a total £100 a claim.

(ii) The cost of one night accommodation (excluding food and drink) in the vicinity of the breakdown for the driver and up to 4 passengers up to a maximum of £40.00 per person, subject to a maximum overall of £200.00 per claim.

(iii) The recovery of the vehicle, the driver and up to 4 passengers to any one destination within the territorial limits under Sub Section A. (iv) The cost of suitable car hire for up to 48 hour’s up to a maximum of £100.00 per claim. The maximum payable for any claim from any one breakdown including any reimbursement claim is £2,000 or the current market value of the vehicle at the time of the breakdown, whichever is lower.

Important Notes

  1. We will always decide on the best possible way of offering assistance, after taking into account each individual circumstances.
  2. We do not accept any responsibility for the transportation of pet animals or livestock within the vehicle at the time of the breakdown
  3. A garage or mechanic undertaking repair work on your instruction will be acting as your agent for such repair work.
  4. If requested, you must provide evidence of servicing of your vehicle.
  5. This document is subject to English law unless otherwise agreed in writing by Breakdown Breakdown Ltd.

General exclusion

We will not cover the following: -

Vehicles that have not been regularly serviced or breakdown as a result of, inadequate repair/unsuccessful DIY or any recurring claim where no remedial action has been taken to correct the fault.

Vehicles being used or that have been modified for motor racing, rallies, speed or endurance tests. Hire or reward (including courtesy vehicles) or over 3.5 tonnes gross laden weight. Mechanically modified vehicles requiring specialist repairers

Any liability or consequential loss arising from any act performed in the execution of the Breakdown services provided.

Vehicles not in a roadworthy condition immediately prior to any breakdown.

Claims arising from loss or damage to contents of or within your vehicle.

Vehicles immersed in or immobilised from being immersed mud, snow, sand or water.

Any vehicle with living accommodation

Any claim recoverable from any insurance policy.

Any fines or penalties imposed by courts.

Any charges incurred prior to notification of Breakdown and our approved repairer attending.

The cost of any parts, components, lubricants or materials, food, drinks, telephone calls, petrol or oil, or other incidental expenses.

Any claim where Breakdown Breakdown Ltd has not been notified previously of change of vehicle.

Any charges incurred resulting from your Breakdown in a location that rescuing the vehicle would be unlawful.

Any cost of any specialist recovery equipment needed (as defined by the recovery operator)

The first £40.00 of any claim of assistance at home.

Breakdowns where your vehicle is not accessible or cannot be transported safely, legally and without hindrance using a standard transporter or trailer.

Any toll charges, ferry charges parking charges or traffic congestion charges.

Any costs recoverable elsewhere.

Any claims for private hire vehicles, i.e. taxi’s.

Any claim where a vehicle has not been repaired or is to be disposed of.

Breakdowns caused by your vehicle running out of fuel or where assistance cannot be effected because the vehicle does not have a serviceable tyre and spare wheel.

Claims directly or indirectly caused by or contributed to or arising from ionising radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the burning of nuclear fuel; or the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear part of it; war, invasion, terrorism, foreign enemy hostilities ( whether war is declared or not), civil war, rebellion, revolution, military force or coup; or pressure waves caused by aircraft or any other airborne devices travelling at sonic or supersonic speeds.

Complaints procedure

Our aim is to try to provide a first class service to you at all times, however we do recognise that sometimes problems do occur. Should you ever have cause to complain then in the first instance please write to: -

Breakdown Breakdown Ltd, Breakdown House, Chiltern Ave, High Wycombe, Bucks HP12 3UF.

Please quote your policy number as a reference in all correspondence.


The data supplied by you will only be used by us and carefully selected associated companies for related products and services as well as the purposes of processing your membership policy, including underwriting, administration, and handling any claim which may arise. The data supplied will not be passed to any other parties other than those which we have mentioned hereon. It is important that the data you have supplied is kept up to date. You should therefore notify us promptly of any changes. You are entitled upon the payment of an administration fee to inspect the personal data which we are holding about you. If you wish to make such an inspection, or if you do not wish to receive information on related products and services, you should contact The Administrator, Breakdown Breakdown Ltd, Breakdown House, Chiltern Ave, High Wycombe, Bucks HP12 3UF.. We may respond to enquiries by the police concerning your policy in the normal course of their investigations. Where it is necessary to administer your policy effectively, or to protect your interests, we may disclose the data you have supplied to other third parties such as motor garages, engineers, repairers, insurers etc.

We may monitor and record telephone calls for service and staff training purposes.

Terms and conditions may be subject to change, please check website from time to time.

Nationwide UK
Breakdown Recovery

For Any Breakdown Call:
08443 353 142

24/7 Roadside Assistance
& Home Start Service

Head Office

Breakdown House, Chiltern Ave,
High Wycombe, Bucks HP12 3UF

For Breakdown or Fleet Enquires Call: 08443 353 142

Company Registration No: 10207331

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We at Breakdown Breakdown Ltd are committed in providing you with the utmost care and Professional Breakdown Cover, 24 hours / 365 days throughout the year.

Terms & Conditions